Media Reps: Looking for Information, Stats, or Stories?

Michigan 2-1-1 is your go-to source for up-to-the-minute data and stories of local, regional, and state health and human services needs in Michigan. If you’re a member of the media, reach out to or call 517-371-4360 for more information.

Michigan 2-1-1 COVID-19 Dashboard Released

"Beta" Michigan 2-1-1 COVID-19 dashboard represents the collective effort of all seven 2-1-1 Center Regions in the State of Michigan. It provides information on Centers' connections (via phone, text, chat, email, or other) with individuals seeking general information related to the coronavirus COVID-19, expressed interest in volunteer opportunities and/or needs as a result of COVID-19 (ex: employment, school, program closures, etc.).

As it is with many other local, state and federal systems adjusting and responding to the pandemic, a large number of organizations in our 2-1-1 Resources Database are experiencing changes in the way services are delivered in Michigan (ex: change in hours, location, even closure). As Michigan 2-1-1 continues to work with regional 2-1-1 centers to adjust to programmatic changes in the community, our reporting on 2-1-1 connections, identified needs, and resolution (met and unmet needs) may also change. Michigan 2-1-1 will continue to work on future iterations of the dashboard, incorporating other forms of connections, including self-service connections through our IVR (Interactive Voice Response) and texting. In the coming days, we will also be adding information on definitions to provide additional context to various 2-1-1 measures used in this dashboard.

Michigan 2-1-1 hopes this information contributes to the many parts of the COVID-19 conversation, planning and response efforts communities and organizations are implementing throughout Michigan.

Click here for the dashboard:

For press inquiries please contact Hassan Hammoud at and for technical questions please contact Gustavo Rotondaro at

Fraud Alert: COVID-19 SCAMS

From the U.S. DHHS Office of Inspector General

 The U.S. Department of Health and Human Services Office of Inspector Genera alerting the public about fraud schemes related to the novel coronavirus (COVID-19).

Scammers are offering COVID-19 tests to Medicare beneficiaries in exchange for personal details, including Medicare information. However, the services are unapproved and illegitimate.

Fraudsters are targeting beneficiaries in a number of ways, including telemarketing calls, social media platforms, and door-to-door visits.

These scammers use the coronavirus pandemic to benefit themselves, and beneficiaries face potential harms. The personal information collected can be used to fraudulently bill Federal health care programs and commit medical identity theft. If Medicare or Medicaid denies the claim for an unapproved test, the beneficiary could be responsible for the cost.

Protect Yourself

  • Beneficiaries should be cautious of unsolicited requests for their Medicare or Medicaid numbers.
  • Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If your personal information is compromised, it may be used in other fraud schemes.
  • Ignore offers or advertisements for COVID-19 testing or treatments on social media sites.
  • A physician or other trusted healthcare provider should assess your condition and approve any requests for COVID-19 testing.
  • If you suspect COVID-19 fraud, contact National Center for Disaster Fraud Hotline (866) 720-5721 or

Website for this information

MDHHS announces statewide hotline to address COVID-19 health questions

MDHHS announces statewide hotline to address COVID-19 health questions


No. 015 – March 13, 2020

Contact: Lynn Sutfin,

LANSING, MICH. The Michigan Department of Health and Human Services (MDHHS) announced today the launch of a statewide hotline to respond to health-related questions about coronavirus disease 2019 (COVID-19) starting tomorrow, March 14, at 9 a.m.

“As we continue to take precautions to prevent the spread of COVID-19 in our state, we want to ensure Michiganders have the information they need to stay healthy, address concerns and know where to go for the care they need if they experience symptoms,” said Dr. Joneigh Khaldun, MDHHS chief medical executive and chief deputy for health.

Public health and other experts will answer health-related questions about COVID-19. The team can also direct residents, providers and more to the right resources in their local communities and in other state government departments.
The hotline will be open seven days a week from 8 a.m. to 5 p.m. at 1-888-535-6136.

Staff cannot provide individual clinical advice or a diagnosis through the hotline. If you believe you have been exposed to COVID-19 and are symptomatic, call your health care provider. If you do not have a health care provider, call the nearest hospital.

Patients with confirmed infection have reported mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath
  • Pneumonia

The best prevention for viruses, such as influenza, the common cold or COVID-19 is to:

  • Wash your hands often with soap and warm water for 20 seconds. If not available, use hand sanitizer.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Cover your mouth and nose with a tissue or upper sleeve when coughing or sneezing.
  • Avoid contact with people who are sick.
  • If you are sick, stay home, and avoid contact with others.
  • Replace handshakes with elbow bumps.
  • Stay at least six feet away from others when in a public setting.

Information around this outbreak is changing rapidly. The latest information is available at and