About 2-1-1

About Michigan 2-1-1

Michigan 2-1-1 is a free service that connects Michigan residents with help and answers from thousands of health and human services agencies and resources right in their communities—quickly, easily, and confidentially. What’s more, we use statistical data (not personally identifiable information) from calls and web visits to help shed a light on the nature of social needs in Michigan for government officials and decision-makers across the state.

Get Connected

When Michigan residents need help with childcare, mounting bills, shelter for the night, and more, 2-1-1 offers a one-stop connection to thousands of local agencies and resources that can help—24 hours a day, 7 days a week.

2-1-1 Offers Hope & Help

Excerpted from the award-winning HBO documentary American Winter.

Seven Regional Contact Centers

Seven regional Contact Centers across Michigan are staffed with trained specialists who provide information, referrals, and advocacy when people in their region need help or have help to offer. Click on any county on the map below to learn more.

UPCAP’s 2-1-1

UPCAP’s 2-1-1 connects residents with help and information in the 15 counties of Michigan’s Upper Peninsula: Alger, Baraga, Chippewa, Delta, Dickinson, Gogebic, Houghton, Iron, Keweenaw, Luce, Mackinac, Marquette, Menominee, Ontonagon, and Schoolcraft.
Melissa Kositzky 906-217-3005 kositzkym@upcap.org
More Info
The center is administered by the Upper Peninsula Commission for Area Progress (UPCAP), a regional economic and human resources development and planning organization based in Escanaba.
UPCAP was founded in 1978 and became a designated 2-1-1 call center in 2006.

2-1-1 In Other States

We’re part of a national system of 2-1-1 organizations reaching 94% of the U.S. Every year, 2-1-1 specialists answer millions of calls, texts, web chats, and emails and provide free and confidential help, referrals, and information to people in need across the country. You can search for information for any state's 2-1-1 at: 

211.org

map of US states

2-1-1 Counts

Each year, 16 million people across the country dial 2-1-1 for help with basic needs or emergency services. 2-1-1 Counts provides real-time, searchable and visualized data from calls to centers across the U.S. Visit 2-1-1 Counts for a snapshot of needs by ZIP code, region, or call center as recently as yesterday. 2-1-1 Counts makes it easy to check trends, compare regions, and share information with community leaders and service agencies.

Visit 2-1-1 Counts

2-1-1 family photo

Mission

Our mission is to connect people with the information and resources they need to build healthy, safe communities.

Our Mission

Guiding Principles

Our guiding principles call for our work to be:

  • Standards based
  • Efficient and cost effective
  • Client centered
  • Accessible
  • Supported
  • Community based
  • Accountable
Guiding Principals

Vision

Our vision is clear—Michigan 2-1-1 builds stronger communities, day-to-day and in times of crisis by:

  • Promoting self reliance 
  • Fostering civic engagement
  • Providing data on health and human services needs in our communities
Our Vision

Leadership & Board

Michigan 2-1-1 benefits from an experienced leadership team and board of directors that actively oversee operations and effectively engage in public policy work on behalf of the organization.

View Members

Leadership & Board

Partners

Michigan 2-1-1 is grateful to statewide funding partners that make our work possible, including United Ways of Michigan, Consumers Energy, Michigan Department of Health and Human Services (MDHHS), Michigan Economic Impact Coalition (MEIC), and Michigan Transportation Connection. Thanks also to additional partners at the local level that support our work in their regions.

Partners

FAQs

How does 2-1-1 work?

The Federal Communication Commission has designated 2-1-1 for community information and referral services, just as 9-1-1 is set aside for emergency services. 2-1-1 is a comprehensive information and referral (I&R) service that helps you find resources that may be able to assist you with health and human services. 2-1-1 utilizes both bilingual resource specialists and a phone based translation service to offer 2-1-1 information and referral in over 180 languages.

How do I use 2-1-1?

The service is available by dialing 2-1-1 from any phone or by dialing the universal toll-free number at 1-844-875-9211.  You can also search for services using our guided search option on this site or conduct your own custom search.

Do I have to pay to use 2-1-1?

No. 2-1-1 is free and confidential to all users. All 2-1-1 staff are professional, trained, and follow national standards of excellence.

What if I have an urgent problem, or am in crisis? Can 2-1-1 help me?

Yes. The 2-1-1 staff are not counselors or therapists, but they are trained to refer crisis calls to appropriate resources such as crisis centers, clinicians, or 9-1-1 rescue services in life-threatening cases. In a life-threatening emergency, always dial 9-1-1 first.

What if I have trouble with dialing 2-1-1?

Businesses will need to set up their phone systems.

Telephone subscribers who have their own Private Branch Exchange (PBX) system or centrex line, common in large organizations such as municipal offices, hospitals, etc. will require the switch for 2-1-1 to be performed by the company’s own staff or through its maintenance agreement. Your phone system administrator or IT person should know if your organization has a PBX or centrex line. 

There are also 10-digit numbers to reach Michigan 2-1-1.

844-875-9211 is the universal toll free number for Michigan 2-1-1. Or, select the 10-digit number for your area from the List of 10-digit numbers by contact centers and area served.

Your phone can’t dial 2-1-1.

Many Voice Over Internet Protocol (VOIP) phone systems cannot dial 211. If your phone will not allow you to dial 211, Michigan 2-1-1 can be reached by dialing 1-844-875-9211.

How can I get my agency/program information added to the Michigan 2-1-1 database or update our information?

Visit the For Providers page for information and application/update forms.

How can I support Michigan 2-1-1?

If you would like to make a tax-deductible donation, please click here.

For more ways to get involved, visit our full donation page