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2-1-1 success story

Last winter's dangerous ice and snow storms left Michiganders with all sorts of emergency needs, not the least of which included broken furnaces that happened in the worst of times.
As a part-time school employee -- working as a crossing guard and lunchroom monitor -- Susette doesn't receive benefits or even wages when schools are closed due to holiday breaks or weather conditions.
Two days without heat and temperatures dropping 24 degrees below zero left Christine in crisis, pondering her options about how to survive inside her uninsulated trailer home in rural Oscoda County.
"I've found there are people out there who can help you. And there's no shame in it. People need to realize that some time you have to put that pride aside." -- Paula Lauer