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Including or Updating Resources

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It is our goal, to maintain an accurate, up to date comprehensive database of health and human services across Michigan.  We do that by ensuring the information included in our database is kept current and also new resources are included!

Update Process:

Following industry best practice for resource management, each organization’s information is updated once per year, formally.  The full “record” is reviewed for changes by a contact person and changes processed.  We know health and human services change more frequently so keep connected with resources in many ways throughout the year to learn of changes, these are interim updates. In 2017, there were over 6,700 revisions to database information across the state!  

For step-by-step instructions on locating and reviewing your organizations information in our database, click here.    

Including Resources:

New services, locations and organizations are added to the 2-1-1 resource database throughout the year as well.  2-1-1 connects people with health and human services in their communities, in partnership with other Information and Referral programs in Michigan.  As such, Michigan 2-1-1 has established criteria to scope the Inclusion/Exclusion of resource information in our database. To view that criteria click here.  If you have new information to be added to our database, please download, complete and return the Michigan 2-1-1 Agency Application which provides Resource Specialists the necessary information to process your application.   

Quality Practices:

Michigan 2-1-1 routinely conducts quality assurance practices to audit resource database information for accuracy, consistency and a comprehensive nature. We reserve the right to edit information received to meet software and database formatting, style and Accreditation requirements.  

Resource Database Management Contact:


Contact Resource Staff in your area by clicking here or email resources@mi211.org.