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2-1-1 to be available statewide to connect people with information and resources

Tuesday, December 20, 2016

St. Clair County will be able to dial 2-1-1 instead of 800-636-4211 from phones in the beginning of the new year. Phone companies must make changes to route the calls through 2-1-1.


MPSC: 2-1-1 to be available statewide to connect people with information and resources

LANSING, Mich. – 2-1-1, the abbreviated phone number that connects people with information and resources, is now available throughout Michigan, the Michigan Public Service Commission (MPSC) noted today as it approved a request to include St. Clair County.

“Today’s 2-1-1 designation means 2-1-1 is now available in every corner of the state,” said Sally Talberg, chairman of the MPSC. “The Michigan Public Service Commission is particularly interested in 2-1-1 because we know more people call it for information related to utility services than for any other reason. It has proven to be a valuable resource that connects people with the information and resources they need, free of charge. Whether it’s information on who to contact for energy assistance or vital information during a crisis like the propane shortage or ice storm a few years ago, more and more people are relying on 2-1-1. It has become an indispensable partner in meeting the needs of Michiganians.”

Under the Michigan Telecommunications Act, the MPSC is charged with designating the digits 2-1-1 to community resource call centers. The MPSC staff is also responsible for reviewing the annual progress report of the state’s 2-1-1 coordinator, Michigan 2-1-1. There are eight designated community resource call centers throughout Michigan.

The MPSC action today designated 211 Northeast Michigan Call Center as the 2-1-1 answering point for 11 telephone exchanges in St. Clair County.

Case No. U-18137

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