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How Does 2-1-1 Work?

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We’re here and ready to help when you need us.

Whether you are looking for medical help, foreclosure prevention programs, shelter or utility assistance, help with food or clothing, or any other challenge facing your family, a call to Michigan 2-1-1 may provide the answers you are looking for.

Simply call 2-1-1 (it’s free) and you will automatically reach a contact specialist day or night, 24/7.  These professional specialists are well trained, certified and focused on serving you in a confidential and compassionate manner.

The first thing the contact specialist will do is assess your situation, help you locate services when and where available, and provider answers to your questions.  Their knowledge comes from a wealth of information at their fingertips.

Each contact center is connected to powerful data bases that provide access to 7,500 agencies offering 29,500 programs and services in 180 languages.  There are links to local, state and federal databases, too.  

You can call 2-1-1, or search those databases on your own by going to the 2-1-1 website.

(Translation services are also available for limited or non-English speaking callers – usually within a minute.)

Another important point: Michigan 2-1-1 is committed to accuracy and accountability.  Agencies listed in the 2-1-1 database review and update their information periodically to make sure databases are up-to-date. 

And after the call, our specialists will follow up to see if you were helped.

How great is that?

How Does 2-1-1 Work?